Eva has worked with local councils, state government, and the private sector to support economic growth, strategic planning, disaster management, First Nations engagement, design and creative projects, and customer journey mapping.


Gold Coast City Council

Eva in partnership with Quintessential worked with the Economic Development Branch at City of Gold Coast to facilitate an economic growth and resilience program for businesses across the Gold Coast region.

The team engaged with a range of businesses across multiple precincts to determine the key challenges and opportunities they face with the intention of identifying, validating, and developing a number of key actions and recommendations to support economic development. This program of work involved:

  • Leveraging stakeholders’ involvement through a co-design process to define economic stimuli actions
  • Convening several internal and external workshops to identify challenges and opportunities
  • Articulating the key issues raised during the engagement process, to identify local and systemic issues for consideration
  • Reviewing the outcomes holistically using economic development based models to support decision making
  • Providing a report with actions and recommendations for Council


Great Barrier Reef

Eva in partnership with Quintessential supported the Great Barrier Reef Marine Park Authority and the QLD Wildlife & Parks Services to review their Reef Joint Field Management Program Business Strategy 2022 to 2026. This involved working with the executive leadership group to define a program of work that enabled them to monitor and govern the activities to:

  • Drive an innovative, effective, and efficient Reef Joint Field Management Program for marine and national parks
  • Provide guidance for delivery of field management by establishing priorities, strategic directions and intended outcomes
  • Establish performance indicators to monitor, evaluate and report on the Program’s performance
  • Assist decision-makers responsible for effective allocation of program resources
  • Enable the program to manage, prioritise and respond to existing and emerging threats to the World Heritage Area and the program
An aerial view of the islands of the Great Barrier Reef in Queensland, Australia


Department of Employment Small Business and Training

As part of the Diversity Australia facilitation team, Emma facilitated a masterclass for the Minister for Small Business and Training as part of the Reimaging Workforce Summit in Brisbane in May 2023. Emma’s masterclass focused on generating ideas for attracting and retaining staff for Queensland businesses.


On Common Country

Eva in partnership with Quintessential supported On Common Country (OCC) to apply for an Indigenous Skills and Employment Program grant to support young Indigenous people to develop skills and find meaningful employment across a range of industries throughout Far North Queensland. These include manufacturing, mining, agriculture, and ecological services.

OCC works with Regional Training Organisations and businesses to match economic need with community need and ensure greater success of participants through targeted engagement, planning and training delivery.

The team engaged with several small, medium, and large businesses across the Townsville region to support the grant application, build relationships and plan for OCC’s future growth. As part of the process the team met with key peak bodies to understand the economic growth potential of industry and projects across the region. This includes major energy and infrastructure projects.


Wdea Works

Wdea Works, a Victorian non-for-profit organisation that works with people with disabilities to train and support them into open employment and improve their quality of life, engaged Eva to co-design a unique customer journey map and provide supporting communications and visualisations for the Student Leavers Employment Service (SLES), supporting young people with disabilities.

This was first of its kind customer mapping exercise undertaken by Wdea Works to truly define how its services can support young people in need and demonstrate the benefits for young people to better engage with other services.

On Point

On Point Philanthropy

Eva worked with Bulimba Business Development to update OPPs website content, social media, and case studies to support the organisation’s important philanthropic work and bring OPPs experience, vision, and objectives to life

The team undertook executive interviews to tap into OPPs core values, culture and the essence of service delivery and gain an understanding of the client base. This enabled Eva to develop targeted content that highlighted services and success stories in a visually compelling way.

Young volunteer standing in room with a charity box.


Country to Coast Queensland – Primary Health Network

Eva developed a comprehensive benchmarking report on the role of the PHN in disaster response and recovery in line with Queensland’s Disaster Management Framework and to support CCQ to shape its own disaster framework.

The team developed a suite of digital tools and communication to make the framework accessible and easy to use. This included new branding for CCQ’s disaster information, online content, flyers, brochures, banners, and social media content.

Eva developed a communications and engagement strategy to support the CCQ Volunteer Registration service for health professionals to volunteer in evacuation centres.

In addition, the team also developed a first of its kind online application form for General Practitioners to access federal grant funding instantaneously with a click of a button.


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